Terms of Service

1. Agreement and authority

These Terms of Service (the “Terms”) are a binding agreement between AzVa Enterprises LLC, doing business as WrenchRelay (“WrenchRelay,” “we,” “us,” or “our”) and the person or organization that purchases, accesses, or uses the Service (“Customer,” “you,” or “your”).

You represent that you are at least 18 years old, have authority to bind the Customer, and are using the Service for lawful business purposes. If you do not have that authority or do not agree to these Terms, do not use the Service.

These Terms incorporate the Privacy Policy, the Data Processing Addendum, the pricing and plan details shown at checkout or in an order, and any written service-specific terms accepted by Customer.

2. The WrenchRelay service

WrenchRelay provides automated call answering, missed-call intake, call forwarding support, transcription, structured data extraction, summaries, classifications, notifications, and a shop dashboard. Features may vary by plan, configuration, carrier, location, and third-party provider availability.

WrenchRelay is an intake and message-delivery tool. It is not a repair facility, emergency service, towing provider, insurer, warranty administrator, payment processor, scheduling system, diagnostic service, or legal representative of Customer. The Service does not independently confirm appointments, prices, vehicle condition, repair status, parts availability, warranty coverage, insurance authorization, or any other shop record.

We may improve, modify, replace, or discontinue features. We will use commercially reasonable efforts to avoid materially reducing paid core functionality during a current billing period, but no particular feature, integration, response time, or uptime commitment applies unless it is stated in a separate signed agreement.

3. Accounts and authorized users

Customer must provide accurate account, shop, billing, and contact information and keep it current. Customer is responsible for all activity under its account, including activity by owners, managers, employees, contractors, and anyone else Customer authorizes.

• Use unique credentials and reasonable access controls.
• Promptly remove access for people who no longer need it.
• Notify us promptly of suspected unauthorized access or credential compromise.
• Do not share an account outside Customer’s organization or resell access without permission.

We may rely on instructions from an authenticated account administrator. Customer is responsible for determining which users may view caller information, recordings, transcripts, and other Customer Data.

4. Telephone numbers, forwarding, and carriers

WrenchRelay may assign a toll-free or other telephone number for use as a call-forwarding destination. Unless a written order states otherwise, an assigned number is licensed for use with the Service only, is not sold to Customer, and may not be advertised, ported, transferred, or used for unrelated calling.

Customer is responsible for configuring conditional call forwarding with its telephone carrier, testing the configuration, maintaining its existing telephone service, and paying carrier charges. Carrier behavior, voicemail settings, forwarding delays, caller-ID delivery, call blocking, and network outages are outside WrenchRelay’s control.

We may replace or reclaim an assigned number when reasonably necessary for security, compliance, provider requirements, nonpayment, account termination, or service operation. Customer must promptly remove forwarding when the subscription ends or when instructed.

5. Automated and AI-generated results

The Service uses automated systems and artificial intelligence to converse with callers, transcribe speech, classify calls, extract details, and create summaries. Automated results may be inaccurate, incomplete, delayed, duplicated, or affected by noise, accents, caller behavior, poor connections, provider failures, or ambiguous information.

Customer must review call records before relying on them and remains responsible for all decisions, communications, repairs, estimates, appointments, promises, and services provided to callers. Customer must not represent AI-generated content as verified shop information unless Customer has independently verified it.

WrenchRelay is not designed for emergency dispatch. Customer must not rely on the Service to handle threats to life, personal safety, fire, crime in progress, roadside emergencies, or other situations requiring immediate assistance. Callers should contact 911 or the appropriate emergency provider.

6. Customer responsibilities and legal compliance

Customer is responsible for its use of the Service and must:

• comply with applicable privacy, recording, wiretap, telecommunications, consumer-protection, employment, warranty, insurance, and industry laws;
• provide any notices and obtain any consents required for recording, transcription, automated interaction, and disclosure of caller information;
• ensure that its instructions, scripts, shop information, and configured responses are accurate and lawful;
• respond appropriately to callers and maintain its own records, schedules, prices, repair orders, and customer relationships; and
• avoid requesting or entering Social Security numbers, full payment-card numbers, account passwords, medical information, or other highly sensitive information unless WrenchRelay has expressly approved that use in writing.

WrenchRelay does not provide legal advice concerning call recording or consent requirements. Laws can vary based on where the shop, caller, and systems are located. Customer should obtain advice from qualified counsel for its particular operations.

7. Recording, transcription, and automated-assistant notice

Customer authorizes WrenchRelay and its service providers to receive, record, transcribe, analyze, store, and transmit calls handled through the Service for the purposes described in these Terms and the Privacy Policy.

WrenchRelay may provide an audible notice that the caller is interacting with an automated assistant and that the call may be recorded or transcribed. Customer must not remove, obscure, contradict, or bypass required disclosures. Customer remains responsible for determining whether additional disclosure, consent, signage, policy language, or internal employee notice is legally required.

8. Prohibited uses

Customer may not use or permit use of the Service to:

• violate law, another person’s rights, or a telecommunications provider’s rules;
• conduct spam, unlawful telemarketing, robocalling, harassment, threats, or deception;
• impersonate another business or misrepresent the automated assistant as a human employee;
• secretly monitor or record calls where notice or consent is required;
• collect unlawful, excessive, or unnecessary personal information;
• upload malware, probe security, evade access controls, or disrupt the Service;
• reverse engineer, scrape, copy, benchmark for publication, or build a competing service;
• use the Service for emergency dispatch, medical triage, law enforcement, or high-risk decisions;
• sell, sublicense, rent, or provide service-bureau access without written permission; or
• use outputs to make decisions that produce legal or similarly significant effects about a person.

We may investigate suspected misuse and suspend or restrict access when reasonably necessary to protect callers, Customer, WrenchRelay, providers, or the public.

9. Customer Data and privacy

Customer Data means information submitted to or generated through the Service for Customer, including shop configuration, caller information, recordings, transcripts, summaries, classifications, messages, and workflow data. As between the parties, Customer retains its rights in Customer Data.

Customer grants WrenchRelay a nonexclusive right to host, copy, transmit, analyze, format, and otherwise process Customer Data only as necessary to provide, secure, support, and improve the Service; comply with law; prevent abuse; and fulfill Customer’s documented instructions.

The Privacy Policy explains WrenchRelay’s privacy practices. The Data Processing Addendum applies where WrenchRelay processes personal data on Customer’s behalf. Customer is responsible for its own privacy notices, legal basis, retention decisions, and responses to callers or consumers.

10. Fees, automatic renewal, and taxes

Customer must pay the prices, setup fees, usage charges, and taxes displayed at checkout or in an accepted order. Unless stated otherwise, subscriptions renew automatically for successive billing periods until canceled.

Customer authorizes WrenchRelay and its payment processor, currently Stripe, to charge the payment method on file for recurring fees, usage, taxes, and other authorized charges. Stripe may retain and process payment credentials under its own terms and privacy policy. WrenchRelay does not receive or store complete payment-card numbers.

Except where required by law or expressly stated in a written offer, fees are nonrefundable and no credit is provided for partial billing periods, unused service, forwarding errors caused by Customer or its carrier, or calls that do not result in business. Customer is responsible for applicable sales, use, communications, excise, or similar taxes other than taxes on WrenchRelay’s net income.

We may change prices for a future renewal period by providing reasonable advance notice. Continued use after the price takes effect constitutes acceptance of the new price.

11. Trials and promotions

A trial or promotional offer applies only as described at signup. Unless the offer states otherwise, a paid subscription begins automatically when the trial ends and the payment method will be charged. Customer must cancel before the stated conversion time to avoid the charge. We may limit, modify, or withdraw trials to prevent abuse.

12. Cancellation, suspension, and termination

Customer may cancel through the billing portal or another method we make available. Unless a checkout offer or order says otherwise, cancellation takes effect at the end of the current paid billing period. Customer remains responsible for charges incurred before cancellation.

We may suspend or terminate access for nonpayment, legal or provider requirements, security risk, prohibited use, material breach, abusive conduct, or activity that threatens the Service. When reasonably practical, we will provide notice and an opportunity to cure.

After termination, Customer must stop using assigned telephone numbers and remove call forwarding. Access to Customer Data may end immediately or after a limited export period. We may delete Customer Data as described in the Privacy Policy and DPA, subject to backups, legal obligations, fraud prevention, and dispute records.

13. Third-party services

The Service depends on telecommunications carriers, Twilio, ElevenLabs, Supabase, Vercel, Resend, Stripe, and other providers. Their systems, policies, outages, rate limits, and service changes can affect WrenchRelay. We are not responsible for third-party products or services outside our reasonable control.

Customer may be required to accept third-party terms. We may replace providers or processing locations as needed, subject to the Privacy Policy and DPA.

14. Intellectual property and feedback

WrenchRelay and its licensors own the Service, software, designs, workflows, prompts, documentation, trademarks, and related technology, excluding Customer Data. Subject to these Terms and payment of fees, we grant Customer a limited, nonexclusive, nontransferable, revocable right to use the Service during the subscription term for Customer’s internal business operations.

If Customer provides suggestions or feedback, Customer grants WrenchRelay a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation, provided we do not publicly identify Customer without permission.

15. Confidentiality

Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use confidential information only to perform under these Terms, protect it using reasonable care, and disclose it only to personnel and providers who need it and are bound by appropriate duties.

Confidential information does not include information independently developed without use of the other party’s information, lawfully received without restriction, publicly available through no breach, or approved for release. A party may disclose information when legally required after providing notice where lawful and reasonably practicable.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WRENCHRELAY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT EVERY CALL WILL CONNECT, BE ANSWERED, BE RECORDED, BE TRANSCRIBED, BE CLASSIFIED CORRECTLY, PRODUCE A COMPLETE MESSAGE, TRIGGER A NOTIFICATION, OR RESULT IN A CALLBACK, APPOINTMENT, SALE, OR OTHER BUSINESS OUTCOME.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WRENCHRELAY NOR ITS AFFILIATES, OWNERS, EMPLOYEES, CONTRACTORS, OR PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; COST OF SUBSTITUTE SERVICES; OR CLAIMS ARISING FROM CUSTOMER’S DEALINGS WITH CALLERS OR THIRD PARTIES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

THE TOTAL AGGREGATE LIABILITY OF WRENCHRELAY AND ITS AFFILIATES ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS OR (B) THE FEES CUSTOMER PAID TO WRENCHRELAY FOR THE SERVICE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory and are an essential basis of the bargain. They do not limit liability that cannot legally be limited, including liability for fraud or willful misconduct where applicable law prohibits limitation.

18. Indemnification

Customer will defend, indemnify, and hold harmless WrenchRelay, its affiliates, and their personnel from third-party claims, damages, penalties, losses, and reasonable legal fees arising from: Customer’s services or communications with callers; Customer Data; Customer’s instructions or scripts; Customer’s violation of these Terms or law; failure to provide required recording, privacy, or automated-assistant notices; or misuse of telephone numbers and telecommunications services.

WrenchRelay will promptly notify Customer of a covered claim and provide reasonable cooperation. Customer may control the defense, but may not settle a claim in a manner that admits wrongdoing by or imposes obligations on WrenchRelay without written consent.

19. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in the Commonwealth of Virginia for disputes arising from these Terms or the Service.

Before filing a claim, each party will make a good-faith effort for at least 30 days to resolve the dispute informally after written notice describing the claim and requested relief. Either party may seek immediate injunctive relief for misuse of intellectual property, confidential information, security systems, or unauthorized access.

20. Changes and general terms

We may update these Terms by posting a revised version and changing the effective date. For a material change, we will provide notice through the Service, by email, or another reasonable method. Continued use after the change becomes effective constitutes acceptance.

Customer may not assign these Terms without our written consent, except in connection with a merger or sale of substantially all assets where the successor assumes the obligations. We may assign these Terms as part of a reorganization, financing, merger, acquisition, or asset sale.

Neither party is liable for delay caused by events beyond reasonable control. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain effective. Failure to enforce a provision is not a waiver. These Terms and incorporated documents are the entire agreement concerning the Service and supersede prior discussions on that subject.

Notices to WrenchRelay may be sent to support@wrenchrelay.com. Legal notices must identify the Customer account and clearly state that they are legal notices.