Founding Shop Plan. The plan includes up to 200 WrenchRelay-handled calls per monthly billing period. A WrenchRelay-handled call is a forwarded call in which WrenchRelay connects with the caller and begins handling the conversation. The intake does not have to be fully completed for the call to count.
Normal repair-shop use
The Founding Shop Plan is designed for normal missed-call activity at an independent automotive repair shop and includes up to 200 WrenchRelay-handled calls per monthly billing period.
WrenchRelay does not ordinarily impose a per-call time limit. The service is intended for normal automotive customer-intake conversations rather than prolonged conversations, intentional call holding, automated traffic, call-center use, or other unusually high-duration usage.
Unusual usage
If an account consistently generates conversation lengths, traffic, or usage materially outside normal repair-shop intake patterns, WrenchRelay may contact the shop to review the account and determine an appropriate service arrangement.
WrenchRelay will not retroactively impose additional charges for unusual conversation duration without notifying the customer.
What this policy does not do
This policy does not create an unlimited-use promise. It also does not create a customer-facing conversation-minute allowance, minute cap, or per-minute overage charge. WrenchRelay may monitor conversation duration and other service-cost metrics internally to operate the service, identify unusual patterns, and evaluate service economics.